SINGAPORE: Connecting with and engaging employees is a responsibility that should not be left entirely to human resource practitioners within an organisation — that is the consensus among public and private sector industry leaders at a dialogue on Monday.
Organised by the Singapore Human Resources Institute, the dialogue focused on the management’s role in running an organisation.
Industry leaders highlighted that top management should strive to relate to their staff at a more intimate level — something which is especially crucial in leadership succession. This also means taking time to mentor potential leaders beyond sending them for training, and allowing staff to learn from their errors.
Venina Velosa Da Fonseca, managing director of Petrobas Singapore, said: “Mistakes are more than welcome because when you make them, you learn from them. Do not be afraid of making mistakes.
“We need to challenge you. We need to push you to do more. And when we push you to do more, maybe you make mistakes. But let’s use it for a learning process.”
Chee Hong Tat, chief executive of the Energy Market Authority, said: “It’s very critical for the chief executive to stay in touch with what’s going on in (the) organisation and to be able to feel the pulse of the organisation through close interactions with the employees.
“This is important because the employees could give very useful feedback in terms of what are the areas for improvement, in terms of how we can better serve our customers, and also to highlight certain problems and risks before they actually become worse.”