Aetna International, the leading healthcare insurer, has been declared runner-up for the “Employee Benefits Services Provider of the Year” category at the Expatriate Management and Mobility Awards (EMMA) in Singapore.
The prestigious award was organised by the Forum for Expatriate Management (FEM), a worldwide community for global mobility professionals. Aetna International was selected as the runner-up after a rigorous study from a panel of global mobility experts from established multinational corporations, including Morgan Stanley, Boeing and Accenture.
Event Director, Sally Martin, said,“Our judges were very impressed with the case studies Aetna presented which showed very distinct and measurable results of how they have helped their customers manage their health plans. Aetna International is a deserving runner-up in the ‘Employee Benefits Services Provider of the Year’ category.”
Derek Goldberg, managing director of Aetna International for Southeast Asia and Hong Kong, said: “We are delighted with our win and we are happy that we’re on the right track of providing customers what they need. We will continue to work closely with our customers to understand their needs and make sure we continue to meet and exceed these.”
As a global healthcare service provider, Aetna International is focusing its efforts on building a healthier world through better, simpler access to quality and affordable care.
After acquiring a competitor in 2014, the group had two product portfolios, two system platforms and two service models. It needed to simplify this by consolidating into a single operating model while ensuring its product offerings would sufficiently meet the needs of its expanded customer base.
It has also leveraged on technology to streamline its claims processing as well as using it for customer communication. The results are reflected in its claims experience; with a strong focus on speed and accuracy, offering customers assurance, which is a key element of what a benefits provider should do.
The judges added that Aetna International had placed much emphasis on engaging with its customers, which included initiatives such as providing round-the-clock customer service and ensuring that most of its customers’ needs are resolved in the first call. Customers appreciate this new focus, which reflects an exceptional satisfaction rating of Aetna’s service.