SolarWinds, a leading provider of powerful and affordable IT management software, today released the findings of SolarWinds IT Trends Report 2020: The Universal Language of IT. This year’s annual report studies how the breakdown of traditional IT siloes has affected technology professionals across on-premises, cloud, and hybrid environments. While the survey data was gathered before the COVID-19 (or Coronavirus) pandemic elevated technology professionals as essential workers, the findings are underscored by this challenging period of remote work and increased burdens on the IT environments keeping global organizations operating at full capacity.
The study reveals a new reality for tech pros where roles have converged yet budgets remain focused less on emerging technologies and more on infrastructure, hybrid IT, expanding their charter from operations to optimization.
The “universal language of IT” encapsulates the evolving role of technology in business, and the tech pros’ responsibility for ensuring overall uptime, availability, and performance as well as greater partnership with leadership to drive business success. As cloud computing continues to grow, tech pros say they are increasingly prioritizing areas like hybrid infrastructure management, application performance management (APM), and security management to optimize delivery for the organizations they serve.
With the convergence of IT roles in response to the interconnected nature of modern IT environments—and now the need to support a new or larger remote workforce—tech pros are also setting their sights on non-technical and interpersonal skills to ensure teamwork and communication with business leaders increases their fluency in the universal language of IT. Skills development is needed across both technical and non- technical areas to remain successful in today’s environments.
“For years we’ve been talking about hybrid IT and what it means for tech pros; in our seventh year of the IT Trends Report, we see the effects of hybrid IT in breaking down traditional siloes and bringing core competencies across on-premises and cloud environments together,” said Joe Kim, executive vice president and global chief technology officer, SolarWinds.
Especially now, when organizations worldwide are facing new challenges and uncertainty, we must take this reality seriously, focusing on skills development and readiness in key areas like security, cloud infrastructure, and application monitoring. While IT continues to be the main driver of business importance, tech pros have an opportunity to help reassure the business and focus on effectively communicating performance now and into the future.
“More than ever before, technology professionals must work alongside business leaders to meet organizational goals while also investing time and energy into cultivating the necessary skills to drive business success,” added Kim.