4 Effective Problem-Solving Steps to Ramp Up Employee’s Problem-Solving Skills

August 31, 20182:46 pm4644 views

Today’s unpredictable condition in our economic, political, and social environment becomes a challenge for many organisations in finding and developing the right strategy to not only survive but also thrive in the fierce business competition. As the unstable economic growth poses a risk to business’ stability, the ability to resolve problems and make wise decisions becomes an essential skill that your employees should have. For example, when company faces a decrease in revenue due to consumer dissatisfaction towards the product or service, then having employees with good problem-solving skills on board will help business leader in finding strategy to restore consumer satisfaction and trust to the product.

Problem-solving skill is the key to successful business strategy, then equipping your employees with this competence can help your organisation get through tough times and obstacles. Moreover, your employees can learn new things that build up new experiences for them, such that it will develop your employees’ ability to deal with challenges and issues.

Then, to have a problem-solving skill, your employees should understand effective steps in the problem-solving process.

See : Guide to be an Effective Human Resource Manager at Startup

Find the core problem

To solve a problem, first thing you should do is find the core problems and pay careful observation about it to analyse. You can start by asking questions such as “What causes the problem to occur?” or “Is there anything wrong with the process?” From there, you can find the answer by conducting a research to investigate. By gathering all essential data to analyse the problem, it will help you identify the main issue that cause the problems.

Prioritise the problem

After understanding the core problems, you should break down the problems into smaller components. It means you should classify the sub-issues from the main issue in order to make a priority list. When you create a priority list of issues, you will know which issue that you should solve first. By using single measurement criteria you can identify which issue that gives the biggest impact on the problems.

Ask the expert

Consulting the problems to the expert will bring you some valuable insight that will help you see from different point of view. By asking expert’s opinions and perspectives about the problems based on their experiences, it will help you formulate the strategy and solutions for the matters on the table. This will also help you avoid mistakes that might occur. This way, you will be able to determine the most appropriate solution and eventually solve the problem.

Prepare a work plan

When you have already done the data analysis, then transform it into the problem-solving strategy and  steps. Therefore, you should have an accurate work plan that provides clear timeline which contain goals, deadlines, and the person in charge for every steps. By creating a work plan you can measure the impact of the solution for your problems and you can also evaluate your strategy from it.


All of those steps can be used as a guideline to identify and develop a problem-solving skill. Problem solving skill not only helps the company to thrive in the business landscape and face every unpredictable condition. More than that, it can also develop employees’ personal ability in solving problem for any causes in both personal and professional issues.

Read also : Tech Tools for Your Human Resources Department

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