When there is a climate of trust in organisations, employees will be empowered, says Kim Harvey, Leadership Development Facilitator and Director of Training Organisation, Neuroleaders.
According to Kim, trust is simply achieved by doing what you say you will do – basically walking the talk. When managers do not follow through with what they say they are going to do, this can create mistrust.
“The benefits of creating a trusting and open environment from a neuroscience point of view means that dopamine is flowing in the brain which gives us a ‘feel good ‘ feeling and when we have this, innovation and creativity can flourish,” says Kim.
It simply does not happen if we have high levels of the stress hormone, cortisol coursing through our veins, which happens if we are not trusted and have someone looking down our back.
“If we do not feel trust we feel like we are treading on eggshells. Consequently fear will start to rise in the body because we cannot relate to our boss or colleagues. Fear creates cortisol and when there is too much of this in your body, you will feel tense and emotional and when you are emotional you cannot think clearly. This in turn also means that, you will not be productive, and certainly not creative or innovative,” Kim stated.
Also managers need to understand how much foreground and background conversations are going on in their business.
Foreground conversations are those that are said in meetings and people leave and return back to their desks satisfied that everything was said in the meeting. Background conversations are when people come out of meetings and then have conversations with colleagues about what wasn’t said in the meeting.
“When background conversations are happening, you know you haven’t created a trusting environment because people do not feel honest enough to bring issues to the foreground meeting.”
See: The 3 Keystones of Trust in Corporate Culture
Kim believes that good leadership can be learnt and from a neuroscience perspective. Research proves that the brain can be trained to take on more positive behaviours, an action known as neuroplasticity.
Here are some top tips offered by Kim for leaders to help creating a climate of trust within their organizations:
“For me, an inspirational leader is one who has a vision and is able to take people with him or her by empowering them to help achieve the vision,” says Kim.“Regular coaching and communication between leaders and employees is what is required to build rapport and empower people to be the best they can be and help build the business.”
“Trust is ultimately the key to being an inspiring leader.”
Also read: Global Leaders Should Master a Pivot Leadership Style to Build Trust across Markets
Image credit: LinkedIn