Malaysian workers, including migrants, now have access to report issues related to their labour conditions. In conjunction with 2021 Labour Day, the Ministry of Human Resources (KSM) launched the Working for Workers (WFW) application, a platform for 15.7 million workers, including foreign workers, to submit complaints related to labour issues.
Complaints submitted on the application will be processed and addressed between three and seven days. The status of the complaints would be monitored by KSM’s top management, including the minister and his deputy Datuk Awang Hashim.
Minister Datuk Seri M. Saravanan assured that the identity of the complainants would be confidential to protect the reporter, Bernama reports.
“WFW is a medium to ensure the rights and welfare of workers affected by employers’ misconduct are protected. This can indirectly ensure employers and employees comply with national labour laws,” he said, adding that the WFW is proof that the government is serious and transparent in handling labour issues.
WFW allows workers to report 14 types of complaints online that will be managed by 80 Labour offices nationwide.