Dependence on new technology might make it more convenient and easier to do things. However, it always comes with its own downside too, especially when it comes to the recruitment process and finding the right talents for the business. Recent survey conducted by Randstad India found that while most candidates see the values in using technology, they are frustrates when it overhauls the human touch of the hiring process.

According to the study, majority of survey respondents (78 percent) agreed that they perform much better in personal interviews compared to automated tests. The other 79 percent of millennials aged 21-26 participated in the survey also shared the same view. Meanwhile, 58 percent stated that purely automated interview process will be less transparent and unable to provide the essential feedback that these candidates are seeking, Times of India reports.

Regrading to these findings, Managing Director and CEO of Randstad India, Paul Dupuis said, “We are entering a new age of recruitment where technology is creating unprecedented opportunities for both employers and employees. However, understanding and knowing the candidate better and selecting the best match requires a combination of technology and touch.”

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Overall, human resource sees an upsurge in the usage of technology in the recruitment process. As much as 78 survey respondents said availability of technology has made it definitely easier to find and apply for jobs. Another 43 percent agreed that social and professional networks are the most effective channels through which one can find a job, followed by recruitment agencies (29 percent) and job boards (24 percent).

Dupuis noted that while new technology including AI (artificial intelligence), machine learning, and automation will take crucial role in the process of sourcing and selecting the right candidate for the right job, genuine human touch in the recruitment process is becoming increasingly important as well.

However, it is worth noting that a staggering number of survey respondents (76 percent) expect almost half of the interview process in the future to be fully automated and tech-driven without any kind of human interventions.

The Randstad Tech and Touch study was an online survey with a sample size of nearly 2,500 candidates, of which 70 per cent were employed and 24 per cent job-seekers.

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