Work is having its moment. The transformation of the global workforce accelerated in 2021, driven by the continued impact of the pandemic and strains on businesses amid record labor shortages and shifting worker priorities. It’s a strain felt universally. ADP Research Institute found that 64 percent of the global workforce was negatively impacted by COVID-19, including 28 percent who lost a job, were furloughed, or were temporarily laid off, and 23 percent who took a pay cut. These labor market shifts have led workers to reprioritize their needs, further redefining how and where work gets done. As a result, employers face added pressure to adjust to emerging talent demands. To help businesses navigate forward, ADP shares the biggest drivers behind work’s evolution in 2022.
“The world of work has been in a constant state of motion,” said Don Weinstein, corporate vice president of global product and technology at ADP. “The needs of the global workforce are evolving in tandem with technology, and the result is transformational. Amid all the change, one common thread has only grown stronger: people power performance. To support and empower their people, employers are rooting their decision-making in data and leveraging those insights to better understand their employees’ needs and what drives their productivity. This increased visibility is fostering a stronger sense of connection and paving the way for greater growth and innovation ahead.”
Employee Visibility Will be Redefined
As employers explore on-site, fully remote and hybrid workplace models, they will look for new opportunities to increase employee visibility and better understand the needs of a dispersed workforce. According to ADP Research Institute’s “People at Work: A Global Workforce View” study, within a year, COVID-19 has significantly impacted workers’ locations. In fact, three quarters (75%) of the global workforce made changes or plan to change how or where they live, with that percentage even greater (85%) among Generation Z. In Australia, less than half of respondents (45%) have made changes or plan to do so but the percentage was markedly higher among Generation Z at 70%.
To foster connection in the absence of physical proximity, people data will shed insight into the ebbs and flows of engagement and performance, helping managers pull the right levers to support a high-performing remote or hybrid team. This new dynamic built on mutual trust will help drive employee engagement and performance. ADP Research Institute found that U.S. employees who have trust in both their teammates and their team leader are seven times more likely to feel Strongly Connected to their organization.
People & Purpose Will Drive Workplace Culture
As employers look for ways to drive inclusion amidst new work models, connection will become a measurement of workforce culture. ADP Research Institute found that U.S. workers who feel they are Strongly Connected to their employer are 75 times more likely to be Fully Engaged than those who do not feel connected.
With connection driving engagement, employers will need to heighten their focus on their people and reflect on the larger purpose that unites their workforce. Workforce flexibility will stretch beyond perceived limits and employers will embrace people-centered initiatives to build a workplace where everyone can thrive. Diversity, equity, and inclusion strategies will additionally evolve to drive true, measurable progress. ADP data shows more than 50 percent of companies that leveraged ADP DataCloud’s DEI analytics capabilities have taken action and realized positive impact on their DEI measures.
Reliable Data & Expertise Will Power Resiliency
With employees remaining remote and hybrid, operational and compliance considerations will grow, adding to an already complex regulatory environment. In fact, ADP’s HR Survey Series with HR Outsourcing found nearly 20 percent of U.S. companies with 25 to 99 employees admit they are currently facing challenges with compliance and regulatory issues, which may increase as regulations change. To navigate forward, leaders will rely more heavily on real-time data to tackle compliance proactively and guide decision-making.
Quality data will be key in providing businesses with the confidence they need to act. As an example, to better manage return to the workplace policies including vaccination tracking and testing, employers are turning to timely people data. Through its ADP Return to Workplace mobile solution, ADP reports workers have completed more than three million health status surveys since the tool’s launch.
Greater Innovation Will Accelerate Growth
As business models evolve amid global shifts, businesses will turn to technology to drive efficiency and expand capabilities by eliminating task work and refocusing efforts on strategic growth initiatives. According to ADP data, monthly users of its ADP Mobile Solutions app increased over 25% from last year as workers leverage self-service tools, helping to remove administrative tasks from HR practitioners’ plates, enabling them to focus more on their people. This digitalization will benefit both employers and employees, as employees seek greater flexibility and control in their employee experience.
With roles evolving, a surge in skills-based hiring will drive innovation further. ADP Research Institute’s “People at Work: A Global Workforce View” study found more than one-in-four workers (28%) report having taken on a new role or changing role due to pandemic labor market shifts. The number increases to 36% for Generation Z workers. Following a period during which employees were forced to reskill, people will continue to prioritize their skills and pursue opportunities to apply their unique strengths. To accelerate performance, employers will need to focus on those individual strengths and provide opportunities for employees to develop new skills or embark on a new career trajectory with more opportunity for growth. Additionally, employers will also rely on helpful technologies like machine learning to identify workers with the right skills in unique places, such as pools of former applicants who previously applied for other roles.