Vietnamese Government Launched Online Public Services Website

November 29, 201711:34 am448 views

As an effort to offer better public access to fair and open online administrative procedures, Ministry of Labour, Invalids and Social Affairs (MoLISA) officially launched its portal that can be accessed at

With its release, the public service website will grant access for people and businesses to all online public services. They can also evaluate and give feedbacks to each service provided by the ministry. The portal will also help the ministry manage and deal with administrative procedures in more public and transparent way.

As for now, the ministry is providing more than 300 administrative procedures for people and businesses, which also include 140 procedures at the central level. The website is connected directly with nine online public services that cover three main areas, including overseas worker management, labour safety, and employment.

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So far, the trial implementation of such online services has demonstrated positive results. For example, more than 30,000 applications in the field of overseas worker management have been handled online since early this year. This number made up over 90 percent of total applications sent to the ministry. Additionally, the ministry has also received and handled more than 5,000 applications of foreign workers who work in Vietnam.

For the next few years, the ministry plans to gradually expand the portal to provide services in other areas, including labour relations and vocational training in 2018 and to all areas managed by the MoLISA by 2019, Vietnam News reports.

Speaking at the ceremony, Deputy Prime Minister Vu Duc Dam acknowledged efforts made by the ministry in the implementation of providing online public services. He suggested the ministry to set goals that will exceed current plan, to provide better and more effective online services for the public, as well as acquire users’ feedbacks and opinions to upgrade these services.

According to an e-government survey conducted in 2016 by the United Nations, Vietnam was placed on the 89th position of 193 countries and territories on the e-government development index, indicating a rise up to 10 places from 2014. This rank made Vietnam ranked sixth in ASEAN and fourth in Southeast Asia.

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