Understanding Challenges and Bottlenecks to Business Mobility in a Hyper-Connected World: Candid Views from VMWare

March 29, 20168:20 am1073 views

Significant high-penetration of mobile accessibility across developed markets like Singapore and Japan, the employees (who are also consumers at heart) expect businesses to provide the same mobility at work as well.

Through a candid conversation with Sanjay Deskmukh, Vice President, End User Computing, Asia Pacific and Japan, VMWare, we at HR in ASIA explore challenges and barriers to harnessing business mobility potentials in APAC. He further suggests ways for organisations to successfully navigate the complex deluge of data, and leverage opportunities at hand with a hyper-connected workforce.

  1. How does technology from VMware help HR industry and professionals in APJ markets?

Asia Pacific is home to some of the world’s most advance mobile markets  with over 1.8 billion unique subscribers and nearly 3.8 billion connections in 2015, according to GSMA Mobile Economy report on Asia Pacific.

With high penetration and mobile access particularly in developed markets like Singapore and Japan, employees (who are also consumers at heart) expect businesses to provide the same mobility at work.

In fact, the VMware New Way of Life study found that employees in Asia Pacific who have the ability to work anytime and anywhere, are reportedly happier and more efficient at work, particularly when they are able to use their own technology to get their jobs done.

In today’s digital workspace, businesses and their HR must look at catering platforms and applications for flexible work styles. Whether they are remote office task worker, executive or a contractor, as consumers themselves, employees want consumer grade self-service access to their applications that fit with their work styles and profiles.

Alongside different working styles and areas of responsibilities, businesses and HR have to consider the applications required, sensitivity and security of data accessed by employees, and the type of devices they carry.

To better enable organizations, VMware’s Workspace ONE platform provides a simple and secure way to access any application, on any device by integrating identity, application and enterprise mobility management capabilities.

This means providing end-users with access to all of their applications and information from any location and any device. HR professionals can work on-the-go, update employee records at office or from home, or even connect with prospective talents from any device they choose.

Additionally, VMware also enables employee development and training where HR professionals are able to provide training to employees without the need for them to be on-premise, reducing manpower and management costs.

By incorporating business mobility, HR teams are able to offer flexible work-life schemes as well, enhancing flexibility without compromising on productivity while improving employee satisfaction and talent retention in organizations. Engaged workers are more productive workers, and that’s the real business value of HR in the digital era.

  1. With HR moving to the cloud, what are your views regards the future of HR tech in APJ region?

With the adoption of cloud technology, data can be accessed anywhere, anytime, and on any device.Centralised data on a platform empowers organizations and teams to share, collaborate, grow their knowledge, and execute with speed.

In particular, the adoption of cloud technology is especially important among millennials who often prioritize device flexibility, social media freedom and work mobility when deciding whether or not to accept a job offer.

The VMware New Way of Life study further revealed that the use of personal technology is a major contributor to the efficiency of today’s millennial workforce, with employees in Asia Pacific revealing that it makes them more efficient in completing tasks (72%) and allows them to stay productive even when they are out of the office (75%).

  1. How quick are HR professionals in APJ embracing cloud and big data? What are the penetration levels and usage in the real practical world of implications?

The mature markets in Asia Pacific and Japan (APJ) have increasingly embraced cloud and big data over the past few years. Gartner predicted that by 2018 the region will account for $11.5 billion in total cloud services spending. Being an integral part of all organizations, the HR industry has been leveraging on the business advantages that cloud and big data brings.

From performance evaluation to employee financial records, HR managers are required to manage high volumes of big data that grows with company strength.

More than a scalable platform to store large volumes of employee records, with high confidentiality and sensitivity of the data within the company, there is an increasing need to look at solutions and capabilities that better manage these large volumes of data on the cloud that can be accessed from anywhere in a secured manner.

VMware enables organizations using cloud and big data to access all the insights in a secured manner from any device. The End User Computing Suite, for example, gives employees the ability to use corporate applications securely on their device of choice, as in the same way they would on their desktop computers, anytime, anywhere.

Sanjay Deskmukh, Vice President, End User Computing, Asia Pacific and Japan, VMWare

Sanjay Deskmukh, Vice President, End User Computing, Asia Pacific and Japan, VMWare

This approach is built around the individual rather than the devices they carry, and all data is stored and backed-up in the data centre rather than on the device. This means there is no risk of corporate information being leaked, even if the device is stolen or lost.

  1. What are the challenges and bottlenecks towards implication of advanced HR technology in the sphere of operations and control?

Often, the implementation of new technologies involving the changing or streamlining of business processes requires careful planning and communication across the company.

With a diverse make-up in organizations comprising of millennials, Gen-Xers and even Baby Boomers, the appetite for technology adoption and pick-up differs.

According to the recently released VMware State of Business Mobility Report 2015, we found that the most-often cited  business  mobility  barriers in Asia Pacific are: security  concerns,  budget,  and  the need for  skills  to  support  business  mobility.

To help businesses better navigate their technology requirements, VMware’s Professional Services team evaluates an organization’s technical and business needs, while addressing the people, process, control and financial measurement implications of both implementation and operation.

The company also supports its customers bydeveloping a comprehensive BYOD policy that helps them to optimize cost by eliminating the CAPEX spend in devices.  We also provide employees with the devices of their choice to improve productivity.5_Steps_to_Freedom_in_Business_Mobility

  1. What are the HR technology disruptive trends you foresee in 2016 and beyond till 2020?

Moving forward, technology will play a pivotal role in helping HR teams to create differentiation and attract talent.

IDC recently shared its prediction that by the end of 2017, 60% of APAC 1000 (A1000) enterprises will have digital transformation at the center of their corporate strategy.

In Asia Pacific’s highly volatile job market, HR leaders must arm themselves with capabilities to manage and analyse large volumes of data to make strategic hiring decisions, fast.

For instance, by managing and using both qualitative and quantitative data, HR analytics presents predictive insights to help HR managers with the decision-making needed in talent management. In fact, these insights could be available even in real-time in the future, enabling businesses to better compete in a liquid world.

HR teams that successfully navigate the complexity caused by the deluge of data, to leverage the opportunities at hand with a hyper-connected workforce will be rewarded with a stronger bench of talent and a better-managed workforce.

See: HR Focus: Moving Towards a 360-degree Transformation

  1. Do solutions from VMware enable data mobility, business mobility and talent mobility across markets? If yes, tell us more about the reach and ease of access in APJ.

We live in a liquid world, where everything is becoming increasingly volatile and unpredictable; organizations that are agile will outpace their competitors. In other words, speed and agility will become the new mantras for businesses.

At VMware, we help customers realize a brave new model of IT through a unique one cloud, any application, any device IT architecture that empowers organizations to rapidly develop, automatically deliver, and safely consume all of their enterprise applications.

VMware’s goal is to partner with customers in their digital transformation journey and help them create a “Digital Workspace” that transforms their work style and enables users to work from anywhere.

This digital workspace will help users access all the applications whether it’s the new generation mobile apps or the legacy apps from any device securely. It will drive business mobility, talent mobility and data mobility in customer organisations and make them more productive.

Enabling business mobility will also help them improve customer service by taking the service to the customer and being more responsive to their needs.

  1. “Braving New IT and Embracing Change” How does the work model at VMware foster innovation in IT? Shed light on the workplace culture at the company to provide platform for minds to innovate.

On the back of rapid digital transformation across the APAC region, we at VMware have identified the key imperative for businesses to stay ahead is to innovate like a start-up and deliver like an enterprise.

Innovation remains to be at the core of VMware. More importantly, because we grow our people by investing in development and fostering a culture that embraces learning as a part of the innovation process.

For VMware employees, work means creating something new and better together every day. The culture at VMware embraces employees’ energy and ingenuity to constantly innovate new ways and technologies that revolutionize the way companies manage and operate their IT systems.

Known for pushing boundaries, we have several global initiatives focused on driving innovation at VMware. One such initiative is the R&D Innovation Offsite (RADIO).

RADIO is an annual internal conference that provides VMware’s global engineering teams the opportunity to present new ideas and share new developments announcements, partnerships and breakthroughs. Hundreds of engineers attend, provide feedback and learn from each other or disruptive innovation. This culture is a core value proposition to our customers.More organisations place emphasis on business mobility initiatives.

  1. How can organisations manage risk across the customer value chain and protect brand value?

With a customer-centric approach, we place great importance on understanding and delivering value to our customers – and this includes knowing their expectations and predicting future needs.

The VMware Business Mobility Report found that security is the major business mobility challenge worldwide, with 42% of CIOs in APAC ranking security as the top challenge.

A recent vForum Singapore Business survey also alluded to cautious security investments, with businesses’ preference for security offerings to already be embedded in solutions, and not add-ons or nice-to-haves.

Knowing that customers today expect security capabilities to already be embedded within solutions that vendors offer, we provide technologies like VMware NSX® to help businesses leverage virtualization as a foundation architecture to strengthen the networking core. It also aligns security from servers to applications and data, therefore doubling security at half the cost.

Also, one of the five imperatives VMware had outlined for businesses to stay ahead includes the need to automate everything, and predict (almost) anything. Despite all the amazing innovations at fingertips today, the fact is that most of our technology is fundamentally “reactive”.Vmware_KeyInsight_business_mobility_drives_roiToday’s proactive future will be built on intelligent automation, and the ability to predict needs. At VMware, we continue to transform our customers’ IT infrastructures to enable greater productivity and make smarter, faster decisions.

For example, we worked with Sukhumvit Hospital in Thailand to enhance its business mobility, enabling its doctors, nurses and staff access to patients’ medical records safely and securely from office or home.

With easy and safe access to patient records, medical professionals can now track, examine, or advise patients, post-operation, enabling and automating an always-on healthcare service delivery.

  1. What are the benefits of disaster recovery as a service? Tell us about the role on VMware as a tech enabler.

VMware’s solutions enable businesses to improve their performance and avoid disruption. In the event of a crisis, disaster recovery as a service ensures that your data and information is safely stored on the cloud, even if one of your virtualized machines (VM) or server is down. All data is stored off site from the organization’s physical location.

VMware’s vSphere with operations management is one such solution that supports the monitoring, capacity planning and identification of issues in an efficient and accurate manner.

Intelligent operations management adapts to the specific environments of an organization and prompts users to take proactive action should there be any signs of threats to the system. If there are any threats, the data from the VM will be automatically copied onto another VM.

VMware also works with a number of partners such as China Telecom and Japan’s SoftBank Corp, to enables businesses on their hybrid cloud journey. For example, the VMware vCloud Air Network enables customer choice and flexibility to find the ideal, local cloud service based on industry leading VMware technology.

Our customers can focus their resources on growing their business, knowing that by using VMware vCloud Air or one of our vCloud Air Network partners, their IT team can seamlessly and securely extend their data centers and applications to the cloud.

With VMware’s technology, companies can therefore streamline their operations and even avoid disaster shutdown during times of emergency, thus allowing business continuity.

  1. What are the future plans of the company on the technology front with focus on HR domain to streamline hiring and recruitment processes – employ right talent for the right job? Are there any plans underway by the company for HR software development – for better payroll management and performance evaluation?

Workplace mobility remains to be the key in today’s hyper-connected world. A VMware study on Workplace Mobility found that eight out of ten millennials in Singapore said, they work outside the office, with 92 percent claiming they work on their personal device when they travel to and from work.

Employees have prior set expectations that they can and should work from anywhere, with 56 percent of respondents expecting a comprehensive and accepted flexible working policy.

Like most businesses today, VMware is also focused on enabling employees with the mobility to access and exchange data safely from anywhere, and at any time.  Braving new model of IT, the company leverages on its comprehensive business mobility portfolio to innovate business processes and operations, that embrace mobile and cloud, streamline work and create new ways of engaging with customers.

With over 18,000 employees globally, business mobility solutions have enabled us to better engage and train staff more efficiently and cost-effectively.

Focused on empowering employees with greater mobility, our employees in APJ can easily obtain and exchange knowledge and insights with their global counterparts, at our head office in Palo Alto, whether in office or at home. Learning no longer needs to be confined within the office.

Engaged workers are more productive workers, and that’s the real business value of HR in the digital era.

Greater mobility also empowers our recruitment team with enhanced flexibility – they can now set up conversations with prospective employees, share resumes and evaluations anywhere, anytime.

Most importantly, with capabilities like the VMware Identity Manager, we are able to manage access to sensitive and confidential data like remuneration packages and employee performance reviews, limiting access to human resources and senior executives as appropriate.

Also read: How Automating Processes in Talent Mobility Can Bring Down Costs: MOVE Guides Answers

Image credit: vmware.com

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