The Artificial Intelligence (AI) technology has long been adopted in the workplace. From warehousing to recruiting, the robots have lent helping hands to get mundane and repetitive tasks done without much hustle. CNN news reported that recruiters nowadays are already overwhelmed with so much work because they are doing boilerplate tasks. Therefore, bringing in AI to the industry could be the right choice to make the recruitment process easier. In 2017 for example, Mya (My assistant) came to help human resources with their hiring process.
Mya has brought new perspective concerning ethics of using robots in the workplace: they are not replacing human, they are helping. As cited in the previous CNN article, Mya is cloud-based and integrated directly into a company’s applicant–tracking software. It has ability to respond directly and realistically almost like a human itself that even though applicants are told they are talking to a bot, majority (72 percent) interviewees still thought they were chatting with a human.
However, can AI robot really do better jobs than human?
The answer could be a yes. On October 2018, Swedish recruitment agency TNG has been using artificial intelligent robot head called Tengai to conduct test interview in lieu of human recruiter. Starting May, this device will begin interviewing candidates for actual jobs. Gabriel Skantze, startup’s chief scientist, told BBC that Tengai can learn from several different recruiters. Therefore it does not pick up specific behaviour of one recruiter. It can be a good improvement in the AI recruiting process. Additionally, Tengai is designed to eliminate biases human recruiters usually bring to hiring process.
As cited in BBC, recent survey for TNG revealed that 73 percent job seekers, especially in Sweden, have been discriminated while applying for a job on the basis of ethnicity, age, gender, sexual preferences, appearance, weight, health, or disability. However, with the help from Tengai, a jobseeker commented that “robots such as Tengai could be great as a first step in recruitment process, because they do not have any stereotypes about your dialect or accent or where you come from.”
Thus, unlike human recruiter who might develop unconscious biases about candidates based on several variables such as gender and ethnicity, Tengai will ask every question in the same order and same way. Likewise, after the interview session, it provides human recruiter with a transcript of candidate’s answer so they can make a decision about whether or not to move forward with the individuals interviewed. Now and again, technology is a helping hand for something that can be done easily, such that human resources can perform much better and have more time to take care of what’s matter most.