Growing Dissatisfaction among MPF Providers in Hong Kong

January 18, 201711:25 am788 views

An ageing population continues to raise public concerns over retirement planning and the adequacy of government retirement solutions available.  With an average lifespan increase from 80.9 years in 2000 to 84 in 2014, Hong Kong tops The World Bank’s life expectancy chart.

Mercer, a global consulting leader in advancing health, wealth and career, and a wholly owned subsidiary of Marsh & McLennan Companies announced the findings of its 2016 Hong Kong Defined Contribution Scheme Survey. The survey demonstrates, there are a growing number of scheme subscribers who think their providers are not doing enough.

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Growing dissatisfaction with MPF providers: Fees, Performances and Communications

In 2013, a similar survey by Mercer covering Greater China revealed that 23 percent of companies were not satisfied with their MPF providers.  In 2016, however, the dissatisfaction rate went up to 33 percent.  Fees, investment performance and employee communications are the three key areas with which employers are least satisfied.

Companies also highlighted that retirement planning is an important area requiring change, to deliver a better and more engaging offering to employees, followed by increased tax incentives, better online platforms and a wider range of investment funds.

“2016 marks the 16th year since the implementation of MPF.  All MPF schemes are required to offer a Default Investment Strategy (DIS) starting from 1 April 2017, which showcases the importance of modifying and upgrading our system to address the evolving needs of Hong Kong’s ageing population,” said Billy Wong, Wealth Business Leader of Hong Kong, China and Korea at Mercer.

“Despite the fee drops over the last few years, satisfaction has not gone up. This shows that fee reduction alone may be insufficient to bring up members’ confidence and the fact that neither high nor low fees have any correlation with better investment returns.”

Getting ready for the new policy

The Default Investment Strategy (DIS), offered in every MPF scheme in Hong Kong starting April 2017, will have three features: globally diversified investment, automatic reduction of investment risk as scheme members approach retirement age, and fee caps, aiming to help address concerns in fund selection, better retirement protection and better managed employees’ retirement savings.

See: MPFA Urges Employees in the Construction and Catering Sector in Hong Kong to Get a “Casual Employee Card”

“The DIS is one of the government’s initiatives in face of the city’s ageing population to advance its policies with evolving public needs.  At the same time, it makes the scheme options market more complex. Companies need to keep abreast of these important changes and announcements that will have significant impact on their employees’ savings in the long run, and plan ahead in terms of employee communications and retirement education to help employees select the appropriate schemes out of the many available,” said Billy Wong.

“Our survey has shown that reviewing scheme benefits against market levels, employee investment and retirement education, and investment options are among the top three areas that companies are likely to review over the next three years. Employers may find themselves lagging behind competitors if they are slow to action,” added Wong.

Companies also need to assist employees with retirement education and planning

However, when asked how often they communicated with staff regarding the retirement plans, 59 percent said only if there was a special need and 18 percent said never, suggesting that employers also are neglecting any responsibility for retirement planning education.

The survey finds that around 90 percent companies use MPF while the remaining use ORSO as their primary government sanctioned retirement savings vehicle.  Among the MPF corporate users, over 50 percent of them provide top-up benefits within MPF in addition to the mandatory benefit level – either a fixed contribution rate or a step rate linked to service.

On average, however, the survey finds that the combined contribution to MPF by both employee and employer is 12 percent of an employee’s salary, far below the “ideal” level.

“Based on Mercer’s own research and many other studies, the people in Hong Kong should contribute between 30 percent and 45 percent of their salary — three times as much as the average — to retirement savings plans in order to achieve a reasonably comfortable retirement life,” said Wong.

“There is a significant gap between what Hong Kongers are doing and what they actually need for their retirement. Employees should be encouraged to make voluntary contributions into their pension schemes, as well as make their own investment and/or saving plans.”

“On the other hand, the MPF Authority, MPF providers and brokers should also play an active role in educating employees about retirement planning. From our point of view, the core reason for the gap is insufficient education about retirement planning.  The consequences of this could be devastating to both the individuals and the society as a whole,” added Wong.

Also read: Chinese Investments into the Non-Banking Financial Services Industry in Hong Kong Promotes Job Growth

Image credit: freedigitalphotos.net

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