According to Oracle Simply Talent study, it reveals employee engagement levels at work are most positively impacted by their peers and not by their managers or business unit leaders. Worryingly, the study shows that according to employees, Human Resources (HR) is least likely to have a positive impact on their engagement levels.
The study further draws attention to how HR teams can take ownership of employee engagement within their businesses and thereby help create better company cultures that improve business performance.
The Oracle Simply Talent study sets out to understand the drivers and benefits of employee engagement in Europe, polled 1,511 employees’ at large European businesses.
The findings reveal 42% of employees across Europe believe that their peers have the most positive impact on how engaged they feel at work, well ahead of line managers (21%) and business unit managers (7%).
Conversely, when it comes to negatively affecting employee engagement, employees in European businesses believe the senior leadership team (19%) and line managers (11%) are the most responsible.
Loic Le Guisquet, President for Europe, Middle East and Africa (EMEA) and Asia Pacific regions comments: “These findings should be of concern to HR teams as they indicate that HR does not ‘own’ engagement in the eyes of employees. If this is the case, then what hope is there that HR can have a positive impact on the working environment and company culture?”
These findings should act as a call-to-arms for HR teams to demonstrate the value they bring to their business and its employees in a way that is clear for all to see.
Employees believe it is important for their organizations to get engagement right, citing increased productivity (56%), a reduced likelihood of them looking for work elsewhere (37%) and an increased ability to provide creative ideas to their company on what to improve (35%) as the main business benefits of them feeling engaged.
The benefits of engagement are also seen to extend to improved customer service: 30% of employees said they are more inclined to deliver better customer service if they feel engaged. This suggests organizations that get employee engagement right stand to gain a great deal in terms of improved business performance.
Here are some employees’ thoughts based on the study on how HR teams and the wider business can make them feel more engaged at work:
Loic Le Guisquet concludes: “From the perspective of employees there is a gap between what makes them engaged and the approach taken by management; a gap which provides HR with a great opportunity to take ownership of engagement within their organizations.”
“Employees feel engaged by their peers and HRs can help encourage this by providing access to sharing and collaboration platforms and social tools. However, employee expectations are also changing fast, particularly those of millennials. They want recognition and feedback and they want it consistently. HR can deliver this through technologies that provide managers with a more up-to-the minute view of their employees, which in turn encourages a more personalised, rewarding dynamic between them.”
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