Worst Phrases to Avoid When Sending Email: Survey

March 4, 20201:31 pm1539 views
Worst Phrases to Avoid When Sending Email: Survey
Worst Phrases to Avoid When Sending Email: Survey

In a world of instant messaging, email remains one of the most preferred ways in formal communication. A study released by Slack found that face-to-face communication is the most utilised form of interaction at work (72 percent), while email ranked second (63 percent). This suggested that email remains a default coordinating point for business communications supporting enormous information flows. 

As email remains a cornerstone of communication in offices, many executives and employees agree that there should be a clear way with how email should be worded. Surveying approximately 1,928 employees, Perkbox Insights found that starting an email with a greeting such as “Hey” might annoy recipients. Meanwhile, sending “Hi” as a greeting is perceived positively by many survey respondents. 

See also: Checking Work Emails at Home Can Damage Your Health and Relationship: Study

What else? Here are wording choices and phrases you should USE and NOT USE when sending work email. 

Phrases you should USE when sending email 

Be it speaking with your boss, client, or colleagues, a simple “Hi” goes a long way. About 1 in 2 Perkbox respondents cited “Hi” as the best greeting for work email, followed by “Good Morning and Good Afternoon” (48 percent), “Hello” (21 percent), “Dear” (20 percent), and “Happy [insert day]” with 7 percent vote. 

At the same time, “Kind Regards” ranks the best to end an email, with 69 percent voting this into first place, followed by “Thanks” (46 percent), “Regards” (31 percent), “Thanks in advance” (21 percent), and “Best wishes” (20 percent). 

Phrases you should NOT use when sending email 

Perkbox reported that more than half of respondents (53 percent) said receiving no greetings was the worst greeting for work email, followed by “To whom it may concern” (37 percent), “Hey” (28 percent), “Happy [insert day]” (23 percent), and the last is “Greetings” with 22 percent vote. 

You might need to be careful about your signature for work email as well. Perkbox found that “Love” is rated the worst way to sign off an email, with “Warmly” closely following. More of the phrases to avoid when signing off work email are no sign-off, cheers, yours truly, yours faithfully, talk soon, sincerely, best, and all the best

For the most annoying cliches, most workers agree that there is an internal cringe any time an email is sent using any of these phrases.

  • Just looping in… (37 percent)
  • As per my last email (33 percent)
  • Any updates on this? (24 percent)
  • Just checking in (19 percent)
  • Confirming receipt / confirming that I have received this (16 percent)
  • Per our conversation (15 percent)
  • Please advise (8 percent)
  • Thanks in advance (7 percent)
  • Hope you are well (6 percent) 

At the same time, Adobe surveyed 1,000 white-collar workers online, asking what they thought were the most annoying phrases people use on email. Adobe found that the top list was “not sure if you saw my last email” which 25 percent of people thought as the worst phrases someone could use in a work email. Following the list is as follows: 

  • Per my last email… (13 percent) 
  • Per our conversation… (11 percent0
  • Any updates on this? (11 percent)
  • Sorry for the double email (10 percent)
  • Please advise. (9 percent)
  • As previously stated… (9 percent)
  • As discussed… (6 percent)
  • Re-attaching for convenience. (6 percent)

The majority of the worst phrases to use on email might have good intentions to remind someone’s else workflow or something that they have not done yet. However, those worst phrases should be avoided because it shows a passive-aggressive response someone could use in an email. 

What if you need an immediate answer? For next time, if you are in need of an answer from someone at work, Mark Cuban advised that you should wait for the recipient’s decision. If you have a deadline, let the recipients know and don’t expect them to be a mind reader. 

Read also: 5 Follow Up Emails from Job Seekers That We Dislike

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