Citibank joins other banks in Singapore to send its workforce for digital training programme. It has rolled out several initiatives to upskill its staff, including the professional conversion programme (PCP). PCP is a government-supported programme targeted at professionals, managers, executives, and technicians (PMETs) to undergo skills conversion that allows them to move into occupations or sectors that provide career progression.
The bank said on Thursday (Jun 28) that about 400 employees from its consumer banking and operations and technology divisions will undergo a training in the next 12 months under the programme. As part of the efforts to stay current in the digital economy, Citibank will encourage its staffs from other divisions such as front office and operations to develop increasingly crucial skills such as customer journey mapping, design thinking, automation and cyber security.
Citibank said that the PCP was built upon the bank’s efforts to raise the overall expertise of its staff. It targets to reskill 2,000 staff over the next three years. Asean head and Citi country officer for Singapore, Mr Amol Gupte said, “With digital transformation reshaping every aspect of the banking sector, it is imperative that we take steps to prepare our staff to face changes with confidence.”
The reskilling programme will be done through workshops, classroom learning as well as on-the-job training. The training process is expected to take between 3 to 12 months. When the programme is completed and employees are obtaining necessary knowledge and competency, they are expected to be ready to take on new or enhanced roles within the organisation, Straits Times reports.
For example, a universal service banker, who currently carries out banking transactions for customers, will be able to answer customers’ queries through virtual channels after taking the training. Meanwhile, an operations specialist will take on additional responsibilities such as digital transformation and process automation.