Ahead of the festive sale this year, Amazon India has added more than 50,000 jobs across its network of fulfilment centres in the country. Now having over 50 fulfilment centres, multiple sortation centres and nearly 150 delivery stations across India, the e-commerce major is aiming for leadership position against rival Flipkart.
According to Amazon India Vice President, Akhil Saxena, the company is enhancing the teams significantly with more than two times the number of seasonal associates working in the Amazon fulfilment network and customer service sites compared to the last festive season.
In order to provide a seamless shopping experience, he expects that 50,000 additional workers will help in augmenting their capabilities. He added that this enhancement will play an instrumental role in driving an exceptional experience during its Great Indian Festival Sale program that is set to be held on October 10-15, Gadgets Now reports.
Further, Saxena said these seasonal positions have been created across its network of fulfilment centres, sortation centers, delivery stations and customer service sites in cities like Mumbai, Delhi, Hyderabad, Chennai, Bengaluru, Ahmedabad, Pune and others ahead of the festive season. He added that these recruits will join the thousands of associates to help pick, pack, ship and deliver customers’ orders more efficiently.
Besides helping the delivery team, the new hires will also work with 20 customer service sites across 16 cities in the country to provide voice support for customers in vernacular languages like Kannada, Tamil and Telugu. These customer service sites support Amazon customers in India with pre and post order service through email, chat, social media and phone.
During festive seasons such as Dussehra and Diwali, both offline retails and e-commerce companies see a significant jump in sales. The September-November period typically generates a majority of the annual sales of these companies, which prepare months in advance for the sale event.